Browse by categories

Frequently Asked Questions

How do I Purchase goods via esafes?

We have made purchasing your safe(s) from esafes as straight forward as possible. All products have a blue buy button next to them. When you choose a product for purchase, it is stored in the basket. To view items in the shopping basket and amend them accordingly simply click on the basket button.You can add as many items as you like, decide to continue shopping, remove an item from the basket or check out and place your secure order.When you are happy with your selections choose your desired payment option. It is at this time you would be asked for your name and address and then your payment details if applicable. Once your order is completed you will receive confirmation via e-mail. [ top ]

Which credit/debit cards are accepted?

We accept payment by all major credit and debit cards including Visa, MasterCard, Delta, Maestro, Electron and JCB. [ top ]

What risks are involved in buying online?

All personal data, including your card number is transmitted over secure connections, meaning that no one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all. They are simply transmitted over the bank's private network for authorisation and payment transactions. [ top ]

Is my transaction secure?

Every on-line transaction made is processed using SSL (Secure Socket Layer) encryption via Barclays Bank ePDQ. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. We take the issue of security very seriously and have taken every step possible to protect you. Our servers sit behind a state of the art hardware firewall and the computer that handles the card services is not accessible from the Internet. [ top ]

Are prices exclusive or inclusive of VAT?

All our prices are shown both exclusive and inclusive of VAT at 20%. [ top ]

What happens if my card authorisation fails?

If the authorisation fails, the most likely explanation is usually that you have input your credit card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised. [ top ]

Are there any additional charges for delivery above ground floor level?

Our Free Standard Delivery Service applies to delivery to a ground floor location or an upper floor location with access via a suitable lift. A delivery charge may be incurred on certain orders where the delivery route includes stairs or restricted access. Please select the correct option at the time of adding each safe to your basket. [ top ]

How can I be sure that my floor will be able to hold the weight of my safe?

The floor loading of a safe relates to the weight of the floor the safe is to be located to will sustain. Certain safes we supply weigh in excess of 850 Kg. We advise that you ensure the floor loading is sufficient for the safe you require. If unsure please check with a qualified surveyor. [ top ]

What happens to my personal information?

We collect your personal information in accordance with the Data Protection Act 1998. For further information regarding your personal information please see our Privacy Statement. [ top ]

How do I choose the correct safe?

To chose the correct safe please use our helpful tool on the right of the home page 4 easy steps to choose your safe or click here. [ top ]

What is Cash Rating and how is it determined on a Cash or Burglary Safe?

The Cash Rating of a safe relates to the amount of cash for which an insurance company will offer over night insurance cover. As with all insurance companies this value can vary slightly depending on location and may be higher or lower than the manufacturer recommended Cash Rating quoted. Please check with your insurer for exact ratings.Cash Ratings are determined by door and wall thickness, lock types used and the general build quality of a safe. The higher the Cash Rating the more secure the safe is. [ top ]

How is the fire rating determined on a Paper or Data Safe?

The following is an explanation of internationally accepted fire resistant safe testing procedures for 30, 60, 90, 120 and 180 minutes. During all tests the internal temperature will remain below 177C when exposed to furnace temperatures during a one hour test period of 925C, a two hour test period of 1010C and a three hour test period of 1105C. Fire Endurance Test This test measures the temperature rise over a given time span. Thermocouples are fixed on all six internal surfaces of the safe to record the temperature rise inside the safe, the unit is locked and placed inside a specially constructed test furnace where the temperature is raised in accordance with the standard temperature curve BS 476 to the to the required test temperature and for the appropriate time period. Once cooled, the unit is opened and examined for usability. The unit locking mechanisms and parts fastenings are examined for security and the interior examined for visible evidence of undue heat transmission. Explosion Hazard Test This test is designed to simulate the safe being suddenly exposed to superheated temperatures which could cause the fire resisting compounds used in the safe to expand rapidly and explode. The safe is locked and placed into a furnace preheated to 1095C. This temperature is maintained for 30 minutes (2 hour test is 45 minutes) and if no explosion results, the unit is allowed to cool without opening the furnace doors. Fire Drop Test This test measures the strength of the safe and its ability to withstand the effect of falling through a burning and collapsing building. The safe is locked and placed into a furnace preheated to 925C. This temperature is maintained for 30 minutes before the safe is removed hoisted to a height of 10 metres and dropped onto a bed of rubble. The safe is then placed back in the furnace upside down for a further 30 minutes. Does my safe require installing? Many of the products sold on this website will require installation either on a DIY basis or by a professional installation engineer. Further information regarding installation is displayed on each product listing. None of our prices include installation and where required full installation instructions are included with your safe.We offer an optional installation service whereby we arrange work to be performed by an appropriately qualified installer. For safes that require this type of installation you are given the option to select this service at point of sale. Alternatively you can arrange your own installation. [ top ]

Can my safe be fixed to the floor?

Yes, all freestanding security safes come with pre-drilled bolt down holes and bolting hardware indicated on each product listing. The majority of fire safes cannot be bolted to the floor, as holes through the bottom or wall would breach the fire resisting barrier. Some Phoenix fire safes have specially designed and patented base fixing trays to overcome this problem. [ top ]

Can I change the combination on any safe myself?

Safes with a traditional dial combination are available in either changeable or with preset number combination. Preset numbers are not changeable except by qualified Master Locksmiths. All electronic combination locks are changeable by following the manufacturer's instructions carefully. [ top ]

What happens if I lose or forget my combination?

You may contact us to retrieve the combination for preset dial combinations. You need to have the serial number of the safe and proof that you are the original owner of that safe. [ top ]

What if the batteries run down on a safe with an electronic lock?

All Electronic locks are designed to save your combination through an internal memory even if the batteries run down. Batteries are very easy to replace by following the manufacturer instructions. [ top ]
Secure Online Payment