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Terms And Conditions

This agreement applies as between you, the User of this Web Site and NLS Security Ltd, the owner of this Web Site.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of If you do not agree to be bound by these Terms and Conditions, you should stop using immediately.


No part of this Web Site is intended to constitute a contractual offer capable of acceptance.  Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings: 


“Account”means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on;

“Carrier”means any third party responsible for transporting purchased Goods from our Premises to customers;

Contentmeans any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

“Goods”means any products that Newcastle NLS Security Ltd advertises and  / or makes available for sale through this Web Site;

NLS Security Ltdmeans NLS Security Ltd trading as Fort House, 173 West Road, Newcastle upon Tyne, NE15 6PQ 

Servicemeans collectively any online facilities, tools, services or information that NLS Security Ltd makes available through either now or in the future;

“Payment Information”means any details required for the purchase of Goods from this Web Site.  This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

“Purchase Information”means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;

“Premises”Means our place(s) of business located at Fort House, 173 West Road, Newcastle Upon Tyne, NE15 6PQ.

Systemmeans any online communications infrastructure that NLS Security Ltd makes available through either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users”means any third party that accesses and is not employed by NLS Security Ltd and acting in the course of their employment; and

“Web Site”means the website that you are currently using ( and any sub-domains of this site (e.g. subdomain unless expressly excluded by their own terms and conditions. 

2. Age Restrictions

Persons under the age of 18 should use this Web Site only with the supervision of an Adult.  Payment Information must be provided by or with the permission of an Adult.

3. Business Customers

These Terms and Conditions also apply to customers buying Goods in the course of business.

4. International Customers

If Goods are being ordered from outside NLS Security Ltd’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. NLS Security Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard.  If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.  As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported.  Please be aware that Goods may be inspected on arrival at port for customs purposes and NLS Security Ltd cannot guarantee that the packaging of your Goods will be free of signs of tampering.

5. Intellectual Property

5.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of NLS Security Ltd, our affiliates or other relevant third parties.  By continuing to use you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from unless otherwise indicated on or unless given express written permission to do so by NLS Security Ltd.

6. Third Party Intellectual Property

6.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
6.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on or unless given express written permission to do so by the relevant manufacturer or supplier.

7. Fair Use of Intellectual Property

Material from may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.


8. Links to Other Web Sites

This Web Site may contain links to other sites.  Unless expressly stated, these sites are not under the control of NLS Security Ltd or that of our affiliates.  We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

9. Links to this Web Site

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of NLS Security Ltd.  To find out more please contact us by email at[email protected]  or call on 0191 2386006.

10. Use of Communications Facilities

10.1 When using the enquiry form or any other System on  you should do so in accordance with the following rules:

  • 10.1.1 You must not use obscene or vulgar language;
  • 10.1.2 You must not submit Content that is unlawful or otherwise objectionable.  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  • 10.1.3 You must not submit Content that is intended to promote or incite violence;
  • 10.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
  • 10.1.5 This means by which you identify yourself must not violate these terms of use or any applicable laws;
  • 10.1.6 You must not impersonate other people, particularly employees and representatives of NLS Security Ltd or our affiliates; and
  • 10.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

10.2 You acknowledge that NLS Security Ltd reserve the right to monitor any and all communications made to us or using our System.

11. Accounts

11.1 In order to purchase Goods on this Web Site and to use the facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of  as we may not require payment information until you wish to make a purchase.  By continuing to use this Web Site you represent and warrant that:

  • 11.1.1 all information you submit is accurate and truthful;
  • 11.1.2 you have permission to submit Payment Information where permission may be required; and
  • 11.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.

11.2 It is recommended that you do not share your Account details, particularly your username and password. NLS Security Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you.  If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
11.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact NLS Security Ltd immediately to suspend your Account and cancel any unauthorised purchases that may be pending.  Please be aware that purchases can only be cancelled until they are dispatched.  In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, NLS Security Ltd accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
11.4 When choosing your username you are required to adhere to the terms set out above in Clause 10.  Any failure to do so could result in the suspension and/or deletion of your Account.

12. Termination and Cancellation

12.1 Either NLS Security Ltd or you may terminate your Account. If NLS Security Ltd notified by email and an explanation for the termination will be provided.  Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

12.2 If NLS Security Ltd terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

12.3 NLS Security Ltd reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

12.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

12.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

12.6 If purchases are cancelled once goods have been dispatched you will be charged a cancellation charge which will be 25% of the value of the order. A collection/returns charge may also be applied in some situations - we will notify you if this applies. 

12.7 If Safe Installations, removals or re-sitings are cancelled once work has been booked in and paid for a 50% cancellation charge will apply.

12.8 If Safe Installations, removals or re-sitings are cancelled by either party once we are on site due to incorrect information been given a 50% cancellation charge will apply.

12.9 If deliveries are cancelled once booked in unless you contact the office 48hours prior to the agreed delivery date your order will be classed as an aborted delivery as your safe will already be out on the delivery van. You will be charged the original delivery charge plus a new delivery charge and these will only be charged at cost.

13. Goods, Pricing and Availability

13.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from NLS Security Ltd correspond to the actual Goods, NLS Security Ltd is not responsible for any variations from these descriptions.  This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether.  Please refer to Clause 15.1 for incorrect Goods.
13.2 Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.
13.3 NLS Security Ltd does not represent or warrant that such Goods will be available.  Stock indications are not provided on
13.4 All pricing information on  is correct at the time of going online.  NLS Security Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary.  All pricing information is reviewed and updated every month.
13.5 In the event that prices are changed during the period between an order being placed for Goods and NLS Security Ltd processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
13.6 All prices on  are subject to VAT NLS Security Ltd VAT number is 297758875  13.7 All Insurance Ratings given in our descriptions are in accordance with the manufacturers literature. Please always consult with your insurance companies prior to buying your safe.
13.8 All 'Further Options' are only available with the purchase of the product and cannot be purchased separately.
13.9 If you manage to find any other like for like in-stock product from a like for like online retailer lower in price than us, we will match this as long as you can provide the link to where you saw this product, the company website and your contact details.

We cannot match offers you have recieved where the price differs from that on the website. Also we reserve the right to not price match should the other website have outdated prices from a previous period and they have not updated these prices in accordance with changes from the manufacturer.

We cannot price match once you have already purchased from our website only before and the website we are matching must be like for like selling only the same products as we do.

We also reserve the right to not process the order should an incorrect discount code have been used on the purchase. For example if a code has been set for a certain brand or category and is used on an item that doesn't fall under this set of products.

14. Delivery

14.1 NLS Security Ltd will notify you by way of email when your goods are to be dispatched to you.  The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

14.2 If NLS Security Ltd receives no communication from you, within 14 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

14.3 Please see Section 12.

14.4 Installing Safes: we always recommend that customers bolt into place any safe which can be. Safes should be bolted into a concrete floor (or into a wooden joist) or bolted into concrete or brick walls.

15. Returns Policy

NLS Security Ltd aims to always provide high quality Goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  Returns are governed by these Terms and Conditions.

15.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 14 days to arrange collection and return. NLS Security Ltd is not responsible for paying shipment costs.  You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.  Refunds and replacements will be issued upon our receipt of the returned Goods. Please note this payment can take up to 28 days.
15.2 If any Goods you have purchased have faults when they are delivered to you, you should contact NLS Security Ltd within 14 days to arrange collection and return. NLS Security Ltd is not responsible for paying shipment costs.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
15.3 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. However during this period if any repair work is carried out by anyone other than eSafes this will void the warranty.
15.4 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged.  In any event, you should report such damage to NLS Security Ltd within 14 days and arrange collection and return. NLS Security Ltd is not responsible for paying shipment costs.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
15.5 You have a statutory right to a “cooling off” period.  This period begins once your order is complete and ends 14 days after the Goods have been delivered.  If you change your mind about the goods within this period, please return them to NLS Security Ltd within 14 days of receipt.  Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of NLS Security Ltd.  You are responsible for paying all the shipment costs if Goods are returned for this reason and the original shipping costs will be deducted from the total amount paid by you. If you wish to cancel please email [email protected] and we will email you our standard cancellation template.
15.6 If you wish to return Goods to NLS Security Ltd for any of the above reasons, please contact us using the details on our contact us page to make the appropriate arrangements.
15.7 Any goods made to specific customer requirements are NOT subject to the above terms of return. NON-Standard or Made to Order items can NOT be refunded.
15.8 NLS Security Ltd reserves the right to exercise discretion with respect to any returns under these Terms and Conditions.  Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

  • 15.8.1 Any use or enjoyment that you may have already had out of the Goods;
  • 15.8.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
  • 15.8.3 The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
  • 15.8.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

15.9 Any non-stock item/s purchased by NLS Security Ltd to a required specification that is not listed for sale on will be subject to the following changes in the Terms and Conditions:-

  • 15.9.1 Once an order has been placed and processed it can not be cancelled.
  • 15.9.2 Non-stock items to a required specification that have been dispatched will be non refundable/returnable and not covered by our above returns policy.
  • 15.9.3 If the item is received faulty or damaged then please refer to points 15.3 and 15.4 in the above terms and conditions.

Such discretion to be exercised only within the confines of the law.


16. Privacy

Use of is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference.  To view the Privacy Policy, please click on the link above.

17. Disclaimers

17.1 NLS Security Ltd makes no warranty or representation that will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
17.2 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.
17.3 No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

18. Changes to the Service and these Terms and   Conditions

NLS Security Ltd reserves the right to change, its Content or these Terms and Conditions at any time.  You will be bound by any changes to the Terms and Conditions from the first time you use following the changes.  If NLS Security Ltd is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

19. Availability of

The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

NLS Security Ltd accepts no liability for any disruption or non-availability of resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

20. Limitation of Liability

20.1 To the maximum extent permitted by law, NLS Security Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of or any information contained therein. Users should be aware that they use and it's content at their own risk.
20.2 Nothing in these Terms and Conditions excludes or restricts NLS Security Ltd liability for death or personal injury resulting from any negligence or fraud on the part of NLS Security Ltd.
20.3 Nothing in these Terms and Conditions  excludes or restricts NLS Security Ltd's liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on
20.4 Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

21. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

23. Notices

All notices / communications shall be given to us either by post to our Premises (see address above) or by email to [email protected]  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

24. Law and Jurisdiction

These terms and conditions and the relationship between you and NLS Security Ltd shall be governed by and construed in accordance with the Law of England and Wales and NLS Security Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

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